Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQ)

Welcome to Godnheart. Below you’ll find answers to the most common questions about our Christian cross apparel and faith-inspired products. Our goal is to make your experience simple, transparent, and trustworthy.

If you don’t see your question here, feel free to contact us at support@godnheart.com.

Orders & Payments

How do I place an order?

Simply browse our collection, select your preferred product, size, or style, and add it to your cart. Once you’re ready, proceed to checkout and follow the secure payment steps.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as other secure payment options available at checkout.

Can I change or cancel my order after placing it?

We process orders quickly to ensure timely delivery. If you need to make a change or cancel an order, please contact us within 12 hours of placing your order. Once an order has been processed or shipped, changes may not be possible.

Shipping & Delivery

Where do you ship?

We currently ship to the United States and select international destinations. Available shipping options will be displayed at checkout.

How long does shipping take?

  • Processing time: 1–3 business days

  • Shipping time (U.S.): 7–14 business days (depending on location and demand)

During holidays or high-demand seasons, shipping times may be slightly longer.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.

Will I be charged customs or import fees?

International orders may be subject to customs duties or taxes, which are the responsibility of the customer. These fees vary by country.

Returns & Exchanges

What is your return policy?

We accept returns for unused and unworn items within 30 days of delivery. Items must be in their original condition and packaging.

How do I start a return?

Please email support@godnheart.com with your order number and reason for return. Our team will guide you through the process.

Do you offer exchanges?

Yes. If you need a different size or received a defective item, we’re happy to help with an exchange when available.

Are shipping fees refundable?

Original shipping fees are non-refundable unless the return is due to an error on our part.

Products & Sizing

How do I choose the right size?

Each product page includes a size chart to help you find the best fit. We recommend reviewing the chart carefully before placing your order.

How should I care for my apparel?

To maintain quality and longevity:

  • Machine wash cold, inside out

  • Do not bleach

  • Tumble dry low or hang dry

  • Do not iron directly on printed or embroidered areas

Are your products true to size?

Most of our apparel fits true to size. If you prefer a looser fit, consider ordering one size up.

Faith & Brand Values

What does Godnheart stand for?

Godnheart represents the connection between faith and the heart. Our mission is to create products that allow believers to express their faith with simplicity, confidence, and purpose.

Are your designs Christian-based?

Yes. All of our designs are inspired by Christian values, symbolism, and the message of faith, love, and strength.

Is Godnheart affiliated with a church?

No. Godnheart is an independent faith-inspired brand created to serve believers from all Christian backgrounds.

Customer Support

How can I contact customer support?

You can reach us anytime at support@godnheart.com. We aim to respond within 24–48 business hours, Monday through Friday.

Do you offer wholesale or bulk orders?

Yes, we welcome wholesale and bulk inquiries. Please contact us by email with details about your request.

Additional Information

Do you offer discounts or promotions?

From time to time, we offer special promotions. Subscribe to our newsletter to stay updated.

Is my personal information secure?

Yes. We take your privacy seriously and use secure systems to protect your personal and payment information.

“Trust in the Lord with all your heart.” — Proverbs 3:5

Thank you for choosing Godnheart. Wear your faith. Lead with your heart.